Customer Comments
Below are just a few of the comments we have received from our customers over the recent months:
On time and completely problem free!
Lynda Weston, August 08"I wouldn’t hesitate to use flyglobespan in the future. The service was excellent, on time and completely problem free. "
Our flights were wonderful
Yvonne A. Rae, August 08"I have just returned from visiting relatives in Spain and would like to thank the cabin crew for their patience and attitude. I will certainly be flying with flyglobespan in the future, as our flights’ were wonderful!"
I will never use another airline but flyglobespan from now on
Vivian Dickenson, August 08"The flight was a pleasure; plenty of legroom and the cabin crew were very friendly. I will never use another airline but flyglobespan from now on."
Will certainly travel with you again
Arlene, Gerry and Josh McCluskey, August 08."We would not hesitate to recommend flyglobespan and will certainly travel with you again in the future."
I can't praise Globespan enough
Mr Worrall, July 08."My wife and I have just returned from 3 weeks holiday in Calgary. I can’t praise Globespan enough. It was an excellent holiday made all the more enjoyable by travelling with an excellent airline."
A very stress free enjoyable holiday – we will definitely book through you again.
Ms Cairns, July 08"Thank you very much for a most enjoyable travel experience with yourselves. From start to finish we were most impressed with flyglobespan. The check-in staff were very friendly, the flights were on time both ways and the crews were excellent. All in all a very stress free enjoyable holiday – we will definitely book through you again. "
Staff were always helpful and courteous
Mr Mcinnes, July 08"We recently flew to Palma from Aberdeen and arranged to have a wheelchair. I am writing to thank you for the help and efficient manner with which your organisation supported us in both airports. There was never any hint that we were a bother or a pest - quite the reverse, the staff were always helpful and courteous. Please pass on our thanks to all those involved - it did make a difference, it did add to the quality of our holiday."
Globespan has been a very pleasant experience
Mrs Dell, July 08"We have twice used your airline and on both occasions were courteously and comfortably transported at the proper time. In addition, we requested the use of a wheelchair for our arrival in Edinburgh where again the staff were courteous and efficient. All round, our association with Globespan has been a very pleasant experience."
A big thank you to the very helpful cabin crew
Mrs Wilson, June 08"Unfortunately I became ill on a recent flyglobespan flight. I would be obliged if you could pass on a big thank you to the very helpful cabin crew on board this flight. They were most kind, helpful and efficient towards my partner and me during the flight. Thank you once again."
V.I.P treatment
Mr R, June 08"I am writing to you to thank you and your staff for the V.I.P treatment given to my wife and I on our flights. Ground staff, aircrew & flight attendants were so good to us I felt I should write and congratulate you and your staff for their help and consideration. I have flown with you before and everyone was so courteous to us. I hope to have the good fortune to be carried by your airline again in the future.
We will definitely be recommending flyglobespan to family and friends
Richard, June 08"We recently returned from a two week holiday in the Algarve and feel it appropriate to compliment Globespan on the service provided. From start to finish our experience was an enjoyable one. The occurrence of daily flights from Edinburgh (our nearest airport) meant that organising our holiday was extremely easy as it allowed complete flexibility. Both the outbound and return flights left and arrived exactly on time. The planes were clean and comfortable and the service provided by the cabin crew was excellent. Additionally we were impressed by the affordability and standard of the onboard food and drinks. So, in conclusion we are pleased to send you this letter and provide compliment where it is most certainly due. We will definitely be recommending flyglobespan to family and friends. Furthermore, we are hoping to visit Canada in the next year and will be pleased to use flyglobespan again.
A very enjoyable return home
Margaret, May 08"In this day and age of stressful travel and security processes (albeit very necessary) at airports, you really need a welcoming and helpful Cabin Crew to calm one down. The crew members certainly filled the bill and their kindness permeated throughout the passengers too and led to a very enjoyable return home."
Excellent service
Mr Connolly, June 08"I must write and tell you about the wonderful treatment I receive from all departments and flight staff at Globespan. I travel from Glasgow-Benidorm three or four times a year. I have been on other airlines but nothing like the standard of flyglobespan. I have recommended three friends who are now flying this summer with you. EXCELLENT SERVICE!"
Will definitely be recommending Globespan
May 08"This is just a quick note to express my appreciation of your service that I experienced for the first time yesterday. The flight was great, the crew could not have been more helpful and cheerful - especially with tired kids! The captain and crew kept us updated at regular intervals without being obtrusive - I wish some of your more `scheduled` competitors could experience your service first hand. It is not often that I take the time to drop a line of appreciation but I was so impressed. I will definitely be recommending Globespan to my friends and colleagues."
Cabin crew were fantastic
May 08"The cabin crew on this flight were all fantastic - they deserve to be recognised for all their hard work. Nothing was a problem to them, meals were served cheerfully, crew took time to talk to passengers and answer questions, and they explained duty free product to everyone before selling them. They could not have been more helpful if they had tried."
Thanks again globespan
Mr Mabon, April 08"I have recently returned from Tenerife and decided I needed to contact you to thank globespan for our flights. My wife and i were very pleased with the cleanliness of the plane, and the attention and care staff took. We have flown with quite a few different airlines and, as long as you fly where we are going, I think we will be flying with you. Thanks again globespan – I have already started telling friends and family how good our flights were."
Staff were very helpful and friendly
Mr Gray, Aberdeen. November 2007"Recently, I flew out to Faro on yet another Flyglobespan flight from Aberdeen. The plane, with comfortable seating, left on time, arrived early into Faro, the staff were very helpful and friendly, and there was a good selection of food, beverages, and duty-free goods on sale. I will definitely be booking flights with Flyglobespan from Aberdeen in summer 2008. I will use the airline as I certainly do not want to lose them. I wish them a successful summer season in 2008."
Impressed with the service provided
Mr MacDonald, Glasgow. November 2007"I feel I should contact you to commend your cabin staff for their concern, commitment, professionalism and quick action when a young girl became unwell during the flight. I think it is important that good quality service is also recognised and would ask you to commend your staff for their prompt and thoughtful actions. I have flown with Flyglobespan now on many occasions and continue to be impressed with the service provided and if you continue to employ staff to the calibre of Craig and Lorna then I am sure your company will continue to lead the market in low cost air travel"
My personal thanks to all Globespan staff
Mr Maxwell, East Renfrewshire, November 2007"I would like to pass on my personal thanks to all Globespan staff both on the ground at Faro and on the plane who worked tirelessly and sympathetically to ensure (we) got onto the Sunday evening flight to Glasgow. I am all too aware that we too often receive only the negative comments regarding the quality of service provided by our organisations. Therefore I have chosen to alert you to the positive actions and assistance of all the Globespan staff involved on this occasion."
We would have no hesitation to fly with you again
Mr and Mrs James, Wales, November 2007"I have to congratulate you on not only an excellent flight with comfortable seating etc, but also for the attention given to us by the steward and stewardess during the flight. The steward and stewardess worked really non-stop during the flight and especially serving the fine meal. They are both a credit to your company and we would have no hesitation to fly with you again."
Credit to your company
Mr Haylock, Teeside, November 2007"The reason for my letter is to let you know how quickly and professionally crew reacted to my circumstances. You may say they were only doing their job but I feel that they did it very professionally and I believe did more than perhaps you would normally expect and consequently I feel that they are a credit to your company."
Compliment the level of service
Mr Smith, Dundee, November 2007"I have been using your company up to 8 times a year and can only compliment the level of service provided by flyglobespan. On every occasion I have used your company I have found the aircraft to be clean, the staff very polite and the accommodation always as described."
Sincere thanks to impressive staff
Mrs Gordon, Edinburgh, December 2007"Just want to say how brilliant your cabin staff were. They could not have been more attentive and kinder to me and to my husband. Thank you very much indeed. We had a brilliant week of sun and travel. Again sincere thanks to impressive staff."
Hope to fly with Globespan in the future
Mrs Burnie, December 2007"The staff at the airport and cabin crew were very efficient and pleasant and the aircraft was very comfortable. A great time was had. I can only thank you for your assistance and hope to fly with Globespan in the future. "
Professionalism and friendliness
Mrs and Mrs Hamilton, December 2007"I am writing on behalf of my wife and I to compliment flyglobespan on the professionalism and friendliness of your cabin crew staff on our recent return flights from Aberdeen to Malaga. We have frequently flown to both short and long haul destinations with various airlines and can state never having been treated quite so well as we have on these journeys. Congratulations flyglobespan, we look forward to flying with you again in the very near future."
Efficient and enjoyable service
Ms Killick, December 2007"I flew recently with flyglobespan and I am writing to thank you for such an efficient and enjoyable service. This was my first flight with you and I was very impressed with the friendly yet efficient service you provided. The flight there and back was on time and comfortable and my fiance and I were both very impressed with the cleanliness of the plane and the friendliness and professionalism of the air hostess. "
Would recommend the company to others
Mrs Henderson, January 2008"I am writing to let you know how much I appreciate the conduct of your staff at Barcelona airport. They behaved in a very professional, helpful and friendly manner. I had not flown with Globespan before but after this experience certainly would do so again and would recommend the company to others, based on your customer service."
The service was first class
Mr & Mrs Thompson, August 08