Contact Us

If you have a query regarding any aspect of your flight or booking, you might find a quick answser in our various Information pages, or our Frequently Asked Questions. If you can't find what you need, you can always get in touch with us on one of the following numbers. If your query is regarding an existing booking, please have your details (including your booking reference) to hand when calling.

Reservations by telephone

While we aim to offer the best online experience, we can also take bookings over the phone.

Tel: 0871 971 1440 Opening hours: Mon - Fri 9.00am - 8.00pm, Sat 9.00am - 5.30pm and Sun 10.00am - 5.00pm

Please note that a £6 telephone booking fee per person per sector is charged on all European flights.

Amend an existing booking

Don't forget you can make various amendments to your booking online, by visiting the Your Booking section.

Tel: 0871 971 1461 Opening hours: Mon - Fri 9.00am - 8.00pm, Sat 9.00am - 5.30pm and Sun 10.00am - 5.00pm

Reconfirm your flights

You can always reconfirm your flights online by visiting Your Booking.

Tel: 0141 332 3233 Opening hours: Mon - Fri 9.00am - 8.00pm, Sat 9.00am - 5.30pm and Sun 10.00am - 5.00pm

Pay your holiday balance

If you have an outstanding balance to pay, you can call us and arrange payment by the following methods:

• Credit Card - we can accept Master Card and Visa Card. A fee of 2.5% per transaction will be applied.
• Debit Card - we can accept Switch/Delta/Visa Debit with a fee of £2 per transaction.
• Cheque - personal cheques or Bank cheques are acceptable.

For security reasons we can not accept payments in cash, in any of our offices, for bookings made on the Internet.

Tel: 0131 229 9663 Opening hours: Mon – Fri 9.00am – 5.30pm and Sat 9.00am – 5.30pm

Discuss special needs or medial conditions

For safety reasons, the number of passengers with restricted mobility carried on each flight is limited and is subject to numbers. Therefore, passengers with special requirements must book by phone.

If after discussion it is agreed that we are able to meet your requirements we will record the type and level of assistance required, for use by our airport Check-In staff and aircraft Cabin Crew.

Tel: 0131 466 7609 Opening hours: Mon - Fri 9.00am - 5.30pm, Sat and Sun 10.00am - 5.00pm

Lost or delayed baggage

The airport dealing with your baggage issue should be able to locate your bag within 5 days. However should this not be the case, please contact the following number where our agents will be happy to assist. Please do not call this number for anything else other than missing or delayed baggage.

Tel: 0141 848 4212

Complaints

All complaints must be made in writing within 30 days of your return to Customer Relations, The Globespan Group Plc, Atlantic House, 38 Gardners Crescent, Edinburgh EH3 8DQ, please note that no telephone communications will be entered into.

If you are contacting us please quote your booking reference number e.g.123456/SE7, lead passenger name, departure date (dd/mm/yy) and flight route, i.e. Glasgow / Palma. We cannot enter into any correspondence without this information. All communication must be in English and all replies will be in English.

Contact us by post

If you would like to contact us to share your travel experience, any aspect of our service or to make a complaint please write to us at the address below. To aid us with your enquiry please include the following information.

• Your booking reference (e.g. 123456/SE7). Please note we cannot enter into any correspondence without this information.
• Lead passenger name
• Departure date (dd/mm/yy)
• Flight route i.e. Glasgow / Palma

Please note that all communication must be in writing in English and all replies will be in English.