Customer Comments
Below are just a few of the comments we have received from our customers over the recent months:
Best value for money holiday
D Devine Sep 2009"I just wanted to let you know how delighted we were with our Globespan holiday July/ Aug this year. Excellent flights from our local airport - Aberdeen- much appreciated. Flights were actually early both outward and inward. Also lovely hotel. Best value for money holiday we have had for a very long time."
Clean and comfortable planes
Mr C Nicolson Aug 2009"My Family and I flew with Globespan for the first time this summer and have to say that I was impressed with your service. Both flights left bang on time ( always a good start), the planes were very clean and comfortable and your cabin crew were refreshingly down to earth and 'normal'. No airs and graces but friendly , helpful and a pleasure to be around. Such a change from your other scheduled competitors. I will certainly be booking with you again in the future and am already counting down the months until July 2010 comes on your system so I can book early"
Staff were friendly, helpful and very polite
P Gillespie Aug 2009"Please pass on my thanks to everyone involved in wheel chair assistance at Edinburgh and Faro -the staff and the service were excellent- they took all the worry away from me- with my recent mobility problem!!they were all friendly and helpful and very polite."
Congratulations Globespan
C Kane Jun 2009"Having recently returned from holiday, I felt I had to write to you to congratulate Globespan on the excellent service we received. Too many people these days are quick to complain but not quick enough to give credit is due. Congratulations Globespan, fantastic service and we look forward to many more holidays with you. "
Excellent service
Robert & Alison Jun 2009"Thank you very much for an excellent service, which is what flyglobespan is all about , the flights , service, everything was excellent. We thank you very much, and as always will continue to fly globespan."
Kind and helpful
Mr Mallon. Jun 2009"I would like to say thank you to the staff who were on duty on flight GSM836 Dubrovnik to Edinburgh. The hostesses were so kind and helpful that it made the flight so enjoyable. If this is the norm from Globespan then I look forward to travel with Globespan in the future."
Big thank you
E Mc Shannon May 2009"Just a small note with a great big thank you to all the cabin crew on flight GSM112 Malaga to Glasgow. I felt unwell on flight and the crew were marvellous. Very much appreciated."
Enjoyable trip
Mr R Pollock, April 2009"Thank you for the approach you made for us at the Hotel l`Oasis. We had a very comfortable room with a deposit box. The staff were very helpful. We enjoyed the trip and hope to do it again in the near future."
Getting it right
Mrs Maggs, November 2008"Throughout a recent flight, I observed the Cabin Crew being really helpful, happy and nothing was too much trouble and it was wonderful. I thought I would write and let you know you are getting it right!"
A credit to the cabin crew
Mr Stewart, November 2008"My wife and I have just returned from an enjoyable holiday in Cyprus with flyglobespan. We would like to compliment you on the excellent service you provided, both our flights arrived early and your cabin crew are a credit to you!"
An ideal flight
Mr Black, November 2008"I feel it incumbent to inform you that my flight to and from Faro was ideal. The timing was exactly as scheduled and the in-flight service was of a very high standard. "
Running smoothly
Mr and Mrs Harper, November 2008"Me and my Husband recently enjoyed a holiday with flyglobespan, in Majorca, the holiday ran smoothly and the staff everywhere were lovely. Thank you once again."
A great success
Mrs Maciver, October 2008"Our recent holiday to Croatia with flyglobespan was a great success, our flights arrived 15 minutes early both ways. We hope to enjoy holidays with flyglobespan in the future!"
I can't thank them enough!
Mrs Gallagher, October 2008"I would like to congratulate your cabin crew on a recent flight, the kindness I received was exemplary and I cant thank them enough!"
Cabin Crew are exceptional
Mr and Mrs Harris, October 2008"Your Cabin Crew are exceptional, this was our first experience flying with you and we would not hesitate to travel with flyglobespan again!"
A superb trip
The Milne Family, October 2008"We would like to thank all at flyglobespan for a superb trip! Our holiday arrangements were so smooth and the whole holiday was fantastic! We would definitely book with you again!"
Thank you
Jim and Betty Philip, September 08"My wife and I were on holiday in Malaga, when we received a phone call telling us that a very close friend had died suddenly. We contacted flyglobespan, and spoke to a representative, who was very understanding and sympathetic. After searching you managed to get us a flight home. My wife and I appreciate all that was done for us,and without your help we would not have made it home in time.Thank You."
A really good holiday, thank you
Judith Millward, September 08"Both our travel and accommodation was booked with Globespan, our flights were trouble free and accommodation and transfers were good. A really good holiday. Thank you, we will definitely book with you again!"
The cabin crew were excellent
Alastair & Gaynor Manthorpe, September 08"Both flights were of an excellent standard! The food served on board was of an extremely high standard and the attentions of the cabin crew was excellent. We would certainly use Globespan on future flights."
The Staff were extremely polite and helpful
James Gardener, September 08"The Staff were extremely polite and helpful and knowledgeable of the city they were flying into. The food was good and well presented. The seats were comfortable and had the right amount of space. I hope to fly with Globespan again soon."
We had an absolutely fantastic holiday
Hugh and Marina Grant, September 08"Me and my wife are both deaf and the kindness and understanding of your staff on a recent trip to Cyprus was absolutely astounding. Nothing was to much trouble and for this we are eternally grateful. We had an absolutely fantastic holiday booked through your company and your staff added to this. We look forward to travelling with you again very soon."
I'll only fly with flyglobespan
Jim Morrison, September 08"I have not flown with anyone else in the past four years, and I have no intention of doing so."
On time and completely problem free!
Lynda Weston, August 08"I wouldn’t hesitate to use flyglobespan in the future. The service was excellent, on time and completely problem free. "
Our flights were wonderful
Yvonne A. Rae, August 08"I have just returned from visiting relatives in Spain and would like to thank the cabin crew for their patience and attitude. I will certainly be flying with flyglobespan in the future, as our flights’ were wonderful!"
I will never use another airline but flyglobespan from now on
Vivian Dickenson, August 08"The flight was a pleasure; plenty of legroom and the cabin crew were very friendly. I will never use another airline but flyglobespan from now on."
Will certainly travel with you again
Arlene, Gerry and Josh McCluskey, August 08."We would not hesitate to recommend flyglobespan and will certainly travel with you again in the future."
I can't praise Globespan enough
Mr Worrall, July 08."My wife and I have just returned from 3 weeks holiday in Calgary. I can’t praise Globespan enough. It was an excellent holiday made all the more enjoyable by travelling with an excellent airline."
A very stress free enjoyable holiday – we will definitely book through you again.
Ms Cairns, July 08"Thank you very much for a most enjoyable travel experience with yourselves. From start to finish we were most impressed with flyglobespan. The check-in staff were very friendly, the flights were on time both ways and the crews were excellent. All in all a very stress free enjoyable holiday – we will definitely book through you again. "
Staff were always helpful and courteous
Mr Mcinnes, July 08"We recently flew to Palma from Aberdeen and arranged to have a wheelchair. I am writing to thank you for the help and efficient manner with which your organisation supported us in both airports. There was never any hint that we were a bother or a pest - quite the reverse, the staff were always helpful and courteous. Please pass on our thanks to all those involved - it did make a difference, it did add to the quality of our holiday."
Globespan has been a very pleasant experience
Mrs Dell, July 08"We have twice used your airline and on both occasions were courteously and comfortably transported at the proper time. In addition, we requested the use of a wheelchair for our arrival in Edinburgh where again the staff were courteous and efficient. All round, our association with Globespan has been a very pleasant experience."
A big thank you to the very helpful cabin crew
Mrs Wilson, June 08"Unfortunately I became ill on a recent flyglobespan flight. I would be obliged if you could pass on a big thank you to the very helpful cabin crew on board this flight. They were most kind, helpful and efficient towards my partner and me during the flight. Thank you once again."
V.I.P treatment
Mr R, June 08"I am writing to you to thank you and your staff for the V.I.P treatment given to my wife and I on our flights. Ground staff, aircrew & flight attendants were so good to us I felt I should write and congratulate you and your staff for their help and consideration. I have flown with you before and everyone was so courteous to us. I hope to have the good fortune to be carried by your airline again in the future.
We will definitely be recommending flyglobespan to family and friends
Richard, June 08"We recently returned from a two week holiday in the Algarve and feel it appropriate to compliment Globespan on the service provided. From start to finish our experience was an enjoyable one. The occurrence of daily flights from Edinburgh (our nearest airport) meant that organising our holiday was extremely easy as it allowed complete flexibility. Both the outbound and return flights left and arrived exactly on time. The planes were clean and comfortable and the service provided by the cabin crew was excellent. Additionally we were impressed by the affordability and standard of the onboard food and drinks. So, in conclusion we are pleased to send you this letter and provide compliment where it is most certainly due. We will definitely be recommending flyglobespan to family and friends. Furthermore, we are hoping to visit Canada in the next year and will be pleased to use flyglobespan again.
A very enjoyable return home
Margaret, May 08"In this day and age of stressful travel and security processes (albeit very necessary) at airports, you really need a welcoming and helpful Cabin Crew to calm one down. The crew members certainly filled the bill and their kindness permeated throughout the passengers too and led to a very enjoyable return home."
Excellent service
Mr Connolly, June 08"I must write and tell you about the wonderful treatment I receive from all departments and flight staff at Globespan. I travel from Glasgow-Benidorm three or four times a year. I have been on other airlines but nothing like the standard of flyglobespan. I have recommended three friends who are now flying this summer with you. EXCELLENT SERVICE!"
Will definitely be recommending Globespan
May 08"This is just a quick note to express my appreciation of your service that I experienced for the first time yesterday. The flight was great, the crew could not have been more helpful and cheerful - especially with tired kids! The captain and crew kept us updated at regular intervals without being obtrusive - I wish some of your more `scheduled` competitors could experience your service first hand. It is not often that I take the time to drop a line of appreciation but I was so impressed. I will definitely be recommending Globespan to my friends and colleagues."
Cabin crew were fantastic
May 08"The cabin crew on this flight were all fantastic - they deserve to be recognised for all their hard work. Nothing was a problem to them, meals were served cheerfully, crew took time to talk to passengers and answer questions, and they explained duty free product to everyone before selling them. They could not have been more helpful if they had tried."
Thanks again globespan
Mr Mabon, April 08"I have recently returned from Tenerife and decided I needed to contact you to thank globespan for our flights. My wife and i were very pleased with the cleanliness of the plane, and the attention and care staff took. We have flown with quite a few different airlines and, as long as you fly where we are going, I think we will be flying with you. Thanks again globespan – I have already started telling friends and family how good our flights were."





Appreciation
P & K Conlan Sep 2009