Frequently Asked Questions

Frequently asked questions

If you have a query regarding flyglobespan's flights, holidays or services, require information about your booking, or need help with using our website, you should find the answer in our Frequently Asked Questions. If you can't find the information you need, you can always contact us.

  1. Booking Queries
  2. Booking Changes
  3. Payments
  4. Reconfirm Flights
  5. Airport Check-in
  6. Passports / Visas
  7. Children / Infants
  8. Seat Selection
  9. In-flight Info
  10. Insurance
  11. Baggage
  12. Special Assistance
  13. Customer Emails
  14. Miscellaneous
  15. flyglobespan.com
  16. Flydrive Information

  • • Can I change my flight?
  • Date changes can only be carried out once on any booking. Changes can be made up to 7 days prior to the original departure date. An amendment fee of £25 per person per single flight for European and Egyptian bookings and £35 per person per single flight for all other destinations. Any fare increases will be payable at the time of date change. Destination changes are not permitted.
  • • Can I change a name on a booking?
  • Name changes on a round trip booking can only be changed on a round trip basis. Names on a one way booking may also be changed. Name change can be made any time up to 5pm 2 days prior to the schedule departure of the outbound flight. Amendment fees of £25 per person (online) per single flight to Europe and Egypt and £35 per person (online) per single flight for all other destinations will be charged. Changes made by telephone are £30 Europe & £40 outwith Europe.
  • • How do I cancel my flight?
  • Cancellations can be carried out online by viewing your booking within the 'manage your booking' area or by calling our Amendments Department (+44) 131 466 7609. The charges vary depending on the type of booking and period of notification. Details of our cancellation charges are available within the Manage Your Booking section.
  • • Am I entitled to a refund of any unused flights?
  • Unused flights are non-refundable.
  • • If I miss my flight can I transfer to the next day?
  • No, date changes are not permitted within 7 days of departure.
  • • How do I reconfirm my flights?
  • Flights may be reconfirmed by viewing your booking online or by calling our Reservations Centre on 0871 271 0415 (Calls cost up to 10p per minute, mobile costs may vary). From outside the UK please call (+44) 141 332 3233.
  • • Why is it important that I reconfirm my flights?
  • Due to operational reasons we may find it necessary to alter your scheduled flight times. If this occurs we will make every effort to notify you in advance. As these changes can occur at the last minute we may not be able to contact you. Reconfirmation will allow you to check the most up to date times and is a condition of carriage.
  • • What type of ID do I require to travel with flyglobespan?

  • Adult Passengers:

    A valid passport or a valid government issued National Identity Card issued by a European Economic Area (EEA) country is acceptable for carriage between EEA countries.

    Child & Infant Passengers

    A valid passport is required. Furthermore, children who are under 16 years (including infants) who do not have their own passport can only travel if accompanied by the parent on whose passport they appear. All British passport holders, including children, travelling to the USA under the Visa Waiver Programme will need their own machine-readable passport. For full details please check with the UK Passport service. In some instances children of 18 years or under travelling without their parents may require written consent from their parents to travel.

  • • Do I need a Visa to enter the United States?

  • The US Visa Waiver Programme allows British Citizens to enter America without requiring a visa. To qualify all adults, children and infants must be in possession of their own valid British Citizens machine-readable passport valid for the duration of stay in the United States.

    Please be aware that the USA has changed its entry procedures for travellers to the USA under the Visa Waiver Program, and has introduced an Electronic System for Travel Authorisation (ESTA).

    From 12 January 2009 it will be mandatory for all eligible visitors to apply for a Travel Authorisation at least 72 hours in advance of travel. This form will replace the old I-94 system for entry and can be filled in online. There is no fee involved.

    ESTA is a US Department of Homeland Security initiative and applies to all visitors to the USA who qualify for the US Visa Waiver Programme. British Citizen passport holders usually qualify, and therefore must register through ESTA before they travel. You can check the eligibility of your Passport here: http://www.usembassy.org.uk/cons_new/visa/visa_wizard.html

    For further information on ESTA visit http://www.visitusa.org.uk/visitors/esta.aspx

  • • Do I need a Visa to enter Egypt?

  • British and other EU nationals travelling to Sharm El Sheikh for up to 14 days, do not require a visa, they shall receive a free entry permission stamp upon arrival. If your stay is over 14 days or you intend to leave the resort a visa is required and can be obtained on arrival at Sharm El Sheikh airport for approximately £15 or by applying to the consulate by downloading the visa application form: http://www.egyptianconsulate.co.uk/visa22.pdf

    If you are travelling to Hurghada you must obtain a visa which can be obtained on arrival at Hurghada airport for approximately £15 or by applying to the consulate by downloading the visa application form: http://www.egyptianconsulate.co.uk/visa22.pdf

    All passports must be valid for at least 6 months from the date of travel.

    You may have difficulties leaving Egypt with an out of date visa. You will not normally be allowed to leave if the visa is out of date by more than 14 days. For visas and further information on entry requirements, check with the Egyptian Embassy in your country of residence. Egyptian Representation in the UK.

    Evidence of an AIDS test is required if you are applying for a work permit.

    5,000 Egyptian pounds is the maximum amount of local currency you are allowed to bring in or take out of Egypt. There is no limit to the amount of hard currency that you may bring in, but sums that exceed USD 10,000 should be declared on arrival. Egyptian currency should not be sent through the post.

    Certain valuables such as electrical equipment, video camera etc must be declared on arrival. Electrical items noted in passports must be produced on exit from the country. Failure to do so will result in payment of high rates of customs duty. It is advisable to contact the Egyptian embassy in your country of residence for specific information regarding customs requirements

  • • Do I need a Visa for other destinations?
  • This varies depending on the type of passport you hold and the country you are travelling to. Please refer to the consulate of your destination country for advice.
  • • I am a Greek National. What extra information should I be aware of?
  • From the 1st January 2007, all Greek passports issued prior to the 1st January 2006 will be no longer valid, regardless of their date of expiry. In addition any Greek passports which are not machine-readable and/or do not have an integrated biometric chip are no longer valid. flyglobespan recommends that all Greek Nationals who do not hold a machine-readable passport with a biometric chip issued on or after the 1st January 2006, contact their nearest Greek Embassy for further advice. A Greek National Identity Card shall continue to be accepted for travel within the EU. However any Greek national intending to travel out with the EU, will require a machine-readable passport with a biometric chip issued on or after the 1st January 2006.
  • • How many months do I have to have left on my passport?
  • This varies depending on the country you are travelling to. Please refer to the consulate of your destination country for advice.
  • • I have booked insurance in error - how do I cancel?
  • Call our amendments team (+44) 131 466 7609 within 14 days to cancel insurance with a full refund. After this time we are unable to refund any insurance premiums.
  • • I have an existing medical condition - am I insured?
  • All pre-existing medical conditions should be declared to the insurance company to ensure you are fully covered. Please contact medical screening on 0870 142 0247.
  • • How do I claim on insurance purchased from flyglobespan?
  • If you wish to make a claim, please telephone the appropriate number below within 28 days of your return: Emergency medical or travel expenses whilst abroad - Telephone ONE Assist Ltd +44 (0)1992 621500 (Fax +44 (0)1992 645133). All other claims please report to ONE Claims Ltd, The Old Building, Bishops College, Churchgate, Herts EN8 9XH. Telephone 0870 423 1289 (Fax 0870 423 1290). Please quote Scheme No. TI0016.
  • • What is my baggage allowance?
  • Passengers on shorthaul (Europe and Egypt) flights will have an allowance of 20kgs, to include both checked-in and hand baggage. Premium Economy passengers on longhaul (USA ) & Economy passengers on longhaul (Canada) flights are permitted 25kgs & Business class 40kgs, both include checked in and hand baggage.
  • • What are the charges for hold baggage?
  • Flyglobespan introduced a small charge for baggage to be checked in on all European flights plus flights to Egypt and Florida 2010. Passengers purchasing hold baggage via the website will be charged (£9.99 / €12.00 Europe & Egypt) (£12.50 / €14.50 / $20.50 Florida 2010) per bag each way. Passengers opting to pay at the airport will be charged (£15 / €17 Europe & Egypt) (£20 Florida 2010) per bag each way and will have to pay this charge at the ticket desk before check in.
    PLEASE NOTE THAT PURCHASE OF ADDITIONAL CHECKED IN BAGS DOES NOT INCREASE YOUR (20KG EUROPE & EGYPT) (25KG FLORIDA 2010) COMBINED CABIN & CHECKED IN BAGGAGE ALLOWANCE. IF YOU ARE ABOVE (20KG EUROPE & EGYPT) (25KG FLORIDA 2010) THEN EXCESS BAGGAGE MUST BE PURCHASED.
  • • Are there cabin baggage restrictions?
  • Due to space restrictions onboard the aircraft passengers are only permitted to carry one item of hand luggage that must be no bigger than 55cm x 45cm x 20cm.
  • • Can I carry excess baggage?
  • Additional baggage allowance can be purchased in advance at the rate of £20 / €30 (Europe/Egypt), £50 / €60 / $70 / CAD$80 (Longhaul) for 10 kilos per flight sector, up to a maximum of 50 kilos. No piece of luggage may weigh more than 32 kilos. A confirmation will be sent to you by email, which MUST be taken with you when you travel. If this confirmation is not presented at check-in, your excess baggage will be charged at £8 / €12 (Europe/Egypt), £20 / €25 / $30 / CAD$35 (Longhaul) per kilo at the airport.
  • • How do I add checked-in baggage to my existing booking?
  • Checked-in baggage can be added to an existing booking up until 48 hours prior to departure. Please view your booking via the 'manage your booking' area of the website. You will need your booking reference number to view our booking.
  • • Can I bring my sports equipment / golf clubs / bike?
  • Due to strict weight regulations, we are limited to the amount and type of sports equipment we can carry on each flight. The carriage of such equipment must be booked in advance. Sporting equipment will be carried subject to load and as such we cannot guarantee space on the flight on which you are booked for such items. In the unlikely event that space is not available, the equipment will be sent on the next flight with available space. Passengers CANNOT turn up at the airport with any type of sports equipment which has not been pre-booked. For details on permitted items, please see our Baggage Policy.The maximum weight allowed for any one piece of sporting equipment is 16 kilos. Please review our baggage policy for all pricing and terms
  • • If the golf club capacity is full to pre-book, can I turn up on the day with them?
  • Passengers cannot turn up at the airport with any type of sports equipment, which has not been pre-booked.
  • • If the golf club capacity is full, can I book them onto the next days flight?
  • No, luggage may only be checked-in for the same flight the passenger is travelling on.
  • • If I buy excess baggage do I still have to pay the checked in baggage charge?
  • Yes, the checked in baggage charge is payable for all items that are being checked in to the hold.
  • • What is the procedure if I want to carry ashes?
  • Ashes may be carried within the cabin along with a copy of the death certificate and cremation certificate. Ashes must be transported in a suitable and discreet container.
  • • What is flyglobespan's policy on carriage of animals?
  • flyglobespan does not permit the carriage of animals.
  • • Can I carry a musical instrument as hand luggage?
  • This will depend on the size and shape of the instrument. Small instruments that can be stowed securely in the overhead lockers can be carried onboard as part of your luggage allowance. Larger instruments will be required to be checked in to the aircraft hold and will be subject to the usual checked in baggage charge as outlined in the question above. (Can I bring my sports equipment/golf clubs/bike?)
  • • What if I don't receive my email confirmation?

  • If your booking was made on-line you should receive your confirmation email within 30 minutes of confirming your booking. If you have not received this please check your 'Junk Mail' folder as your email SPAM filters may have delivered it there. With your booking reference number, it is possible to view your booking online at the Manage Your Booking section. We advise you print this to ensure you have your booking details prior to travel. If you have any further web/email queries please contact Web Admin on (+44) 0131 229 9663.

    If your booking was made by telephone, a paper confirmation will be posted to you. Please allow 10 working days for delivery. If you do not receive this, please contact us on (+44) 131 466 7609 to request another copy.

  • • Can I change the email address on my booking?
  • Yes, please go to the Manage Your Booking section and following the link. This will not generate new email confirmations but all future correspondence will be sent to this address.
  • • How do I sign up for the email newsletter?

  • Simply put your email address into the sign up box at the top of this page and click 'go'!

    We will email you to confirm your registration and ask you to choose the travel interests you have. This will ensure we only send you relevant offers and information.

  • • How do I unsubscribe from the email newsletters?

  • There will be an unsubscribe link in the newsletter emails you receive. Simply click this to unsubscribe. On the homepage of the site you can enter your email address, check the box to unsubscribe and then click go. You will automatically be unsubscribed.

    If you book with us we will need to send you important information about your booking. To ensure you get the required information about your booking we cannot allow you to opt out of receiving email that relates to your booking.

  • • What will you do with my email address when I sign up for the newsletters?
  • Any data you give us will be stored securely. We won't sell on your email data to any 3rd parties. It will only be used to communicate relevant offers to you from the Globespan Group. View our Privacy Policy for more information.
  • • Orlando Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage, LDW (Loss Damage Waiver), SLI (Supplemental Liability Insurance), UMP (Uninsured / Underinsured Motorist Protection), taxes & fees, CFC (Customer Facility Charge), HSF (Homeland Security Fee).

    General information: Minimum driver age, 21. Drivers aged 21 to 24, $25 supplement per day payable locally.

    Pick-up Dollar Car Rental, located directly in front of the main Terminal and adjacent to the Airport's Welcome Center.
  • • Calgary Fly Drive Information
  • Carhire rates include: Time & Mileage, unlimited kilometers, Loss Damage/Theft Waiver (LDW), Premium Location Charge (PLC), All taxes, Prepaid fuel (initial tank), First additional driver, CAD 1 Million Liability - Coverage Primary (except for Ontario where it is secondary)

    General information: Minimum driver age, 21. Drivers aged 21 to 24, $25 supplement per day payable locally. Additional driver supplement, $10 per day payable locally.

    Pick-up: The Thrifty Car Rental office is based in the Calgary International Airport terminal building.
  • • Toronto Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited kilometers, Loss Damage/Theft Waiver (LDW), Surcharges, Liability, CFC, All taxes, up to 3 additional drivers

    General information: Minimum driver age, 21. Drivers aged 21 to 24, $25 supplement per day payable locally. Additional driver supplement, $10 per day payable locally.

    Pick-up: National car rentals have counters located directly across from Domestic Arrivals inside the Airport Terminal Building.
  • • Halifax Fly Drive Information
  • Carhire rates include: Time & Mileage, unlimited kilometers, Loss Damage/Theft Waiver (LDW), Premium Location Charge (PLC), All taxes, Prepaid fuel (initial tank), First additional driver, CAD 1 Million Liability - Coverage Primary (except for Ontario where it is secondary)

    General information: Minimum driver age, 21. Drivers aged 21 to 24, $25 supplement per day payable locally. Additional driver supplement, $10 per day payable locally.

    Pick-up: The Thrifty Car Rental office is based in Halifax International Airport.
  • • Vancouver Fly Drive Information
  • Carhire rates include: Time & Mileage, unlimited kilometers, Loss Damage/Theft Waiver (LDW), Premium Location Charge (PLC), All taxes, Prepaid fuel (initial tank), First additional driver, CAD 1 Million Liability - Coverage Primary (except for Ontario where it is secondary)

    General information: Minimum driver age, 21. Drivers aged 21 to 24, $25 supplement per day payable locally. Additional driver supplement, $10 per day payable locally.

    Pick-up: The Thrifty Car Rental office is based in HVancouver International Airport terminal building.
  • • Algarve Fly Drive Information
  • Carhire rates include: ALL APPLICABLE AIRPORT TAXES, UNLIMITED MILEAGE, INSURANCE (EXCEPT EXCESS)

    General information: Customers should proceed to the Auto Jardim counter inside the airport at the Arrivals Halls. Additional drivers, child seats etc at extra cost, payable locally. Drivers must be over 21 with a minimum 3 year driving license. Customers aged 21-25 or over 65 are subject to a EUR 4.00 charge payable locally.

  • • Madeira Fly Drive Information
  • Carhire rates include: ALL APPLICABLE AIRPORT TAXES, UNLIMITED MILEAGE, INSURANCE (EXCEPT EXCESS)

    General information: Customers should proceed to the Auto Jardim counter inside the airport at the Arrivals Halls. Additional drivers, child seats etc at extra cost, payable locally. Drivers must be over 21 with a minimum 3 year driving license. Customers aged 21-25 or over 65 are subject to a EUR 4.00 charge payable locally.

  • • Alicante Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage, Insurance (CDW,TP,PAI,THEFT), inclusive insurance excess, first additional driver (3 euros per day per further driver), 24 hours road assistance.

    Optional insurance cover for damage to glass, wheels and clutch 3.00 euro a day with a minimum of 9.00 euros and a maximum of 36 euros per rental. If this is not required a refundable deposit of 300.00 euros per vehicle must be paid.

    Pick-up: The Thrifty Car Rental office is based in HVancouver International Airport terminal building.

    General information: If your booking is for 4 day hire or more you have to pay for a full tank of fuel on arrival and return it as empty as possible, as no refunds are made.

    If your hire is for 3 days or less you will have the choice to return the car full and be refunded at the end of the hire.

    Drivers must be 21 or over with minimum 1 year licence

    Customers will be asked for a credit card when picking up the vehicle.

    Baby seats and booster seats available for 3.00 euros per day with a maximun of 36 euros per rental payable locally.

    Vehicles may only be driven on the Iberian peninsula (this includes Spain, Portugal and Andorra ) and Gibraltar. They may be driven into France prior to local payment of an additional insurance of 7 euros per day / maximum 50 euros per rental contract of maximum 30 days (after 30 days, insurance fee applies again, according to the rental period).

    Vehicles must be returned to one of AurigaCrown's stations in Spain. They must not be taken from the mainland to the islands or viceversa nor from one island to another nor to the Spanish enclaves Ceuta and Melilla.

    Pick-up AurigaCrown Car Hire's desk is located at the basement of the arrivals terminal.

    Drop-Off Vehicles must be returned to the Rent a Car car park at the airport, at the AurigaCrown Car Hire's spaces. If the vehicle is returned after hours (from 00:00 to 07:00), it must be locked and the key must be returned to the key box situated at the arrivals hall desk.

  • • Malaga Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage, Insurance (CDW,TP,PAI,THEFT), inclusive insurance excess, first additional driver (3 euros per day per further driver), 24 hours road assistance.

    Optional insurance cover for damage to glass, wheels and clutch 3.00 euros a day with a minimum of 9.00 euros and a maximum of 36 euros per rental. If this is not required a refundable deposit of 300.00 euros per vehicle must be paid.

    General information: If your booking is for 4 day hire or more you have to pay for a full tank of fuel on arrival and return it as empty as possible, as no refunds are made.

    If your hire is for 3 days or less you will have the choice to return the car full and be refunded at the end of the hire.

    Drivers must be 21 or over with minimum 1 year licence

    Customers will be asked for a credit card when picking up the vehicle.

    Baby seats and booster seats available for 3.00 euros per day with a maximun of 36 euros per rental payable locally.

    Vehicles may only be driven on the Iberian peninsula (this includes Spain, Portugal and Andorra ) and Gibraltar. They may be driven into France prior to local payment of an additional insurance of 7 euros per day / maximum 50 euros per rental contract of maximum 30 days (after 30 days, insurance fee applies again, according to the rental period).

    Vehicles must be returned to one of AurigaCrown's stations in Spain. They must not be taken from the mainland to the islands or viceversa nor from one island to another nor to the Spanish enclaves Ceuta and Melilla.

    Pick-up: AurigaCrown Car Hire's desk is located at the basement of the arrivals terminal.

    Drop-Off: Vehicles must be returned to the Rent a Car car park at the airport, at the AurigaCrown Car Hire's spaces. If the vehicle is returned after hours (from 00:00 to 07:00), it must be locked and the key must be returned to the key box situated at the arrivals hall desk.

  • • Palma Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage, Insurance (CDW,TP,PAI,THEFT), inclusive insurance excess, first additional driver (3 euros per day per further driver), 24 hours road assistance.

    Optional insurance cover for damage to glass, wheels and clutch 3.00 euros a day with a minimum of 9.00 euros and a maximum of 36 euros per rental. If this is not required a refundable deposit of 300.00 euros per vehicle must be paid.

    General information: If your booking is for 4 day hire or more you have to pay for a full tank of fuel on arrival and return it as empty as possible, as no refunds are made.

    If your hire is for 3 days or less you will have the choice to return the car full and be refunded at the end of the hire.

    Drivers must be 21 or over with minimum 1 year licence

    Customers will be asked for a credit card when picking up the vehicle.

    Baby seats and booster seats available for 3.00 euros per day with a maximun of 36 euros per rental payable locally.

    Vehicles may only be driven on the Iberian peninsula (this includes Spain, Portugal and Andorra ) and Gibraltar. They may be driven into France prior to local payment of an additional insurance of 7 euros per day / maximum 50 euros per rental contract of maximum 30 days (after 30 days, insurance fee applies again, according to the rental period).

    Vehicles must be returned to one of AurigaCrown's stations in Spain. They must not be taken from the mainland to the islands or viceversa nor from one island to another nor to the Spanish enclaves Ceuta and Melilla.

    Pick-up: AurigaCrown Car Hire's desk is located at the basement of the arrivals terminal.

    Drop-Off: Vehicles must be returned to the Rent a Car car park at the airport, at the AurigaCrown Car Hire's spaces. If the vehicle is returned after hours (from 00:00 to 07:00), it must be locked and the key must be returned to the key box situated at the arrivals hall desk.

  • • Ibiza Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage, Insurance (CDW,TP,PAI,THEFT), inclusive insurance excess, first additional driver (3 euros per day per further driver), 24 hours road assistance.

    Optional insurance cover for damage to glass, wheels and clutch 3.00 euros a day with a minimum of 9.00 euros and a maximum of 36 euros per rental. If this is not required a refundable deposit of 300.00 euros per vehicle must be paid.

    General information: If your booking is for 4 day hire or more you have to pay for a full tank of fuel on arrival and return it as empty as possible, as no refunds are made.

    If your hire is for 3 days or less you will have the choice to return the car full and be refunded at the end of the hire.

    Drivers must be 21 or over with minimum 1 year licence

    Customers will be asked for a credit card when picking up the vehicle.

    Baby seats and booster seats available for 3.00 euros per day with a maximun of 36 euros per rental payable locally.

    Vehicles may only be driven on the Iberian peninsula (this includes Spain, Portugal and Andorra ) and Gibraltar. They may be driven into France prior to local payment of an additional insurance of 7 euros per day / maximum 50 euros per rental contract of maximum 30 days (after 30 days, insurance fee applies again, according to the rental period).

    Vehicles must be returned to one of AurigaCrown's stations in Spain. They must not be taken from the mainland to the islands or viceversa nor from one island to another nor to the Spanish enclaves Ceuta and Melilla.

    Pick-up: AurigaCrown Car Hire's desk is located at the basement of the arrivals terminal.

    Drop-Off: Vehicles must be returned to the Rent a Car car park at the airport, at the AurigaCrown Car Hire's spaces. If the vehicle is returned after hours (from 00:00 to 07:00), it must be locked and the key must be returned to the key box situated at the arrivals hall desk.

  • • Tenerife Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, all applicable airport taxes, unlimited mileage, Collision Damage Waiver (CDW), Theft Protection and 13% Canary Island Tax.

    You will find the Hertz rent a car offices clearly marked within the terminal building at Tenerife South Airport next to the baggage reclaim area.

    Additional Driver: 3.01 euros per day to maximum of 30.05 euros. Minimum age: 21 Years for Economy / Compact and 25 for Intermediate / Minivan.

  • • Edinburgh Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage / kilometres, Physical / Collision Damage Waiver (P/CDW), Theft Protection Waver (TPW) subject to an excess. Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    General information: Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    We are situated in the new Car Rental Centre - follow signs to Car Rental from the Terminal Building
    Mon-Sun 07:00-23:00
  • • Glasgow Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage / kilometres, Physical / Collision Damage Waiver (P/CDW), Theft Protection Waver (TPW) subject to an excess. Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    General information: Out of hours pick up charge GBP £47. Out of hours drop off charge GBP £10, both payable locally. Customer requires valid Driver's Licence and credit card.

    Pick-up / Drop Off Upon arrival at Glasgow airport please telephone #6221 from the courtesy telephone situated in the domestic arrivals hall (located on the ground floor). You should then proceed to the courtesy bus stop outside international arrivals exit door of Glasgow airport, bus stand 4 (the car rental courtesy bus stand).

    Opening Hours:
    Mon-Fri 0700-2000
    Sat/Sun 0800-1800
  • • Manchester Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage / kilometres, Physical / Collision Damage Waiver (P/CDW), Theft Protection Waver (TPW) subject to an excess. Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    General information: Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    Pick-up / Drop Off Use any public free payphone in Arrivals Hall to call 0800 220 958 for shuttle service to the Thrifty office. Location approximately 1km from terminal. Office hours: Monday - Friday: 0600 - 2000; Saturday: 0600 - 1300; Sunday & Public Holidays: closed.

  • • London Gatwick Fly Drive Information
  • Carhire rates include: Car hire for the duration of your stay, unlimited mileage / kilometres, Physical / Collision Damage Waiver (P/CDW), Theft Protection Waver (TPW) subject to an excess. Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    General information: Out of hours pick up / drop off charge: £47 payable locally. Customer requires valid Driver's Licence and credit card.

    Pick-up / Drop Off Upon arrival, proceed to the car hire lobby located in the South Terminal. Office hours: Monday - Sunday 0700 - 2200