Frequently asked questions
If you have a query regarding flyglobespan's flights, holidays or services, require information about your booking, or need help with using our website, you should find the answer in our Frequently Asked Questions. If you can't find the information you need, you can always contact us.
- • Does flyglobespan supply oxygen onboard flights?
- Oxygen is carried for emergency use only. Passengers wishing to carry their own supply of oxygen must contact our Customer Admin Team in advance of travel for advice (+44) 131 466 7609.
- • Can I take my walking stick/crutches onboard?
- These can be taken onboard where required for genuine medical reasons and stored in the overhead lockers.
- • How do I arrange assistance?
- Assistance can be arranged by calling our Customer Admin Team on (+44) 131 466 7609.
- • Is there a charge for wheelchair assistance?
- This service is provided free of charge for genuine medical conditions.
- • If I don't need assistance will I be charged to carry my wheelchair?
- No, your wheelchair will be carried free of charge in addition to your luggage allowance. Please contact our Customer Admin Team (+44) 131 466 7609 to arrange.
- • I have broken my leg - can I travel with my leg in plaster?
- In order to travel you must be able to bend your leg at the knee. The cast must be split to allow for any swelling at altitude.
- • If I need to take needles onboard can I do so?
- For genuine medical reasons we may permit needles onboard. Prior authorisation must be obtained from our Customer Admin Team (+44) 131 466 7609.